Connect Skills Institute is a Registered Training Organisation (RTO) that has delivered work-ready qualifications for learners since 2007.
We are committed to delivering a high standard of education that provides the necessary skills to achieve career success.
I’ve been in the training business and a real estate agent for 30+ years. I have experienced a lot of client and customer interaction and faced many challenges, as you do if you’re active in business; it’s normal to grow extra skin in places and wear out in others, haha. I love this business and industry. I spend at least one day a week reviewing laws, news, commentary, and focusing on improvement. This improves your chances of a good outcome when doing business with us. Our team is awesome, and we are committed. Our focus is to listen, review and continuously improve. A key goal is to grow the team and our capabilities, rather than overuse AI. I believe our integrity is crucial to your maintaining yours as a valued client. We must be a leader. Thanks for your business, and I look forward to our next conversation.
I started real estate in 1998 for Starr Partners in St Marys, NSW. After my first full year, I was awarded for: “most sales in a calendar year”. I worked for Raine and Horne & L J Hooker until opening my own agency, Harvey Carr Real Estate in 2006 which continued to grow from strength to strength from 2 employees to 12 full-time staff and 5 part-time staff with two office locations. Harvey Carr Real Estate became the most independently awarded real estate in the Blue Mountains and Nepean Region. Over two decades in the industry and now I have decided to pass on my skills and knowledge as a trainer and assessor.
As a Real Estate Agent and Auctioneer, Franc has helped many clients within the Sydney Metropolitan for nearly 25 years. He has experience as a sales executive and has conducted many corporate training programs over the years with large organisations like the Royal Australian Navy, Price Waterhouse Coopers. He provides an invaluable resource for customers who seek improved communication levels and higher standards within the real estate industry.
I’ve gained a wealth of work experience across hospitality, administration, and finance, which has helped me develop a comprehensive understanding of customer service excellence and effective team collaboration. My passion for hospitality and cooking ensures that the RSA course I deliver is not only informative but also engaging and tailored to meet the diverse needs of learners. I believe the learners’ journey through the training is essential, and we aim to join hands with them to achieve their goals as if they were our own.
I am passionate about helping people and delivering a positive customer experience. I understand that starting a new course or navigating the enrolment process can sometimes feel overwhelming, so I aim to provide clear, friendly, and timely support every step of the way. My goal is to ensure every student feels welcomed, supported, and confident throughout their learning journey. I look forward to helping you reach your goals!
Rodney Gordon Callaghan started working in real estate in 1967. In 1970, he bought an office in Blaxland, NSW on the highway opposite the Lapstone Hotel. For 15 years he sold houses, land and maintained rentals throughout the Blue Mountains area.
“I met a lot of people and got to know the district well. I’d spend the night ringing up customers, and talking to solicitors and other agents during the day. We used to take people out in the car to see a house or block of land- you’d talk to the potential buyer in the car. There were no mobile phones, so out on the road, there was no way to know what was going on back at the office besides using a two-way radio. It was a different ball game in a lot of respects.”
The one thing that hasn’t changed in real estate is the need to build relationships and relate to customers. Rodney maintained a high level of trust with clients throughout the years and believed that you should always “Say what you do and do what you say”.
Today, the team at Connect Skills Institute continues teaching these fundamental principles and knowledge of real estate to our students.
