Click the button below to download our student handbook 2021:Student Handbook
The Student Handbook discloses and explains what your rights and responsibilities are as a student.
It’s also a useful resource to find the latest information on approved courses, as well as extensive details about course content, assessment, payments, refunds, fees & RPL.
All students must read the Student Handbook prior to enrolling into a course with us.
Below is a brief overview of the information contained in our student handbook to give you an idea of whats inside! All students must be aware of this information prior to commencing a course.
- About Connect Skills Institute
Brief information about us, our training facilities and transport options.
- Student Admissions
How to enrol, how to complete your Language Literacy and Numeracy test and an explanation of our RPL & credit transfer process.
- Course Information
What courses we have available, how they are packaged, with an explanation of what codes and units are.
- Modes of Delivery
How we deliver our courses.
- Student Information
What a USI is, resources you need to complete a course with us, support services which may be provided to you.
- Assessment and Study Requirements
How assessment and re-assessment is conducted.
- Access to Academic Progress
How we monitor course progression, how students submit assessments and integrity of assessments (ie. no cheating or plagiarism allowed)
- Feedback & Surveys
We value students feedback on Google, Facebook & Product Review, brief explanation of AQTF survey and potential department of education contact.
- RTO Regulatory Obligations
Our obligations as an Registered Training Organisation.
- Student Administration
Information on student files, withdrawals, completions, certificates and potential career pathways.
- Complaints & Appeals
How to submit a complaint and the complaints & appeals process.
- Fees and Charges
Overview of different ways of payment (pay in full, payment plan), concession fees, outstanding fees, our refund policy and other fees that may apply to students.
- General Information
Information on: Access and equity, reasonable adjustment, occupational health and safety, student support for RTO closure, privacy/security of information, harassment and discrimination.