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BSB30120 - Certificate III in Business

Online Course | On-demand | Self-paced learning

This qualification is suitable for workers in a variety of business service roles in an office environment including administration, clerical workers and customer service.

In this course you will learn how to design business documents, learn basic spreadsheet functions, create a feedback questionnaire, handle customer complaints, develop workplace knowledge and much more!

Enrol Now Receive a callback Download course guide

Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Online Assessment

Open book assessment. You can attempt the questions as many times as needed. Our trainers can talk to you over the phone or via livechat to answer any questions you may have.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Online Assessment

Open book assessment. You can attempt the questions as many times as needed. Our trainers can talk to you over the phone or via livechat to answer any questions you may have.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

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How long does this course take?

Every student is different in the time it takes to complete. On average, most students finish this course within 1-3 months.

Completion time depends on prior industry experience and other courses completed in the past.

When can I start the course?

Our course is open for enrolment at any time! Once you have paid and enrol you can start the course right away.

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If I fail an assessment, can I retry again?

We provide unlimited re-submissions. You can re-submit the assessment as many times as you need. The assessment is open book.

The majority of the assessment contains long and short answer questions.

Overview of other assessment tasks:

Activities: problem-solving for business issues (lack of customer engagement, or health and safety concerns in the office), presenting solutions to problems to stakeholders, creating a questionnaire/survey for customer satisfaction in Google Forms, managing complaints and escalating to supervisor, self-assess their wellbeing, seek advice on work tasks, undertake a basic hazard inspection in the workplace and document office waste and electricity usage.
Create documents: formal business letter, internal business memorandum, basic fixed asset register and a business slideshow/presentation.
Writing Communications: Communicating with other staff members via simulated emails or online messages & seek feedback from supervisors about work.
Simulated role plays: (in approx. 5 units) Prepare meeting communication protocols, open meetings and participate in team meetings. Responses are made via audio or video upload.

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

Yes, the units and qualifications we offer are nationally accredited. We are a registered training organisation (RTO number 31474).

Please find us on training.gov.au by clicking here.

The government sets guidelines for this qualification, and every training organisation can develop the course in various ways. Our training organisation focuses on delivering a modern learning experience and keeping the learning hours convenient and flexible for the student.

Some differences that set us apart from other training organisations:

Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10 years behind.
No printing, handwriting or scanning. No more wasting time wrestling with paper and entering answers into broken pdf documents.

There are 13 units in this course. See the units tab below for a full list of units.

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

We provide support for 12 months from the date of enrolment. You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.

Once you have enrolled with us you apply for RPL. You can upload and submit relevant evidence i.e. resume, certificates achieved, industry awards, inspection reports, proposals, marketing plans, sales contracts.

A quick phone or zoom interview may be required which is conducted by one of assessors. You can then potentially be deemed competent for units in the course which can shorten the duration of the course and cut down on the study load.

You can download our RPL Evidence Guide by clicking here. On page 5 you can see what types of evidence you can submit.

Trendy cooking tonight

How long does this course take?

Every student is different in the time it takes to complete. On average, most students finish this course within 1-3 months.

Completion time depends on prior industry experience and other courses completed in the past.

When can I start the course?

Our course is open for enrolment at any time! Once you have paid and enrol you can start the course right away.

Trendy cooking tonight

If I fail an assessment, can I retry again?

We provide unlimited re-submissions. You can re-submit the assessment as many times as you need. The assessment is open book.

The majority of the assessment contains long and short answer questions.

Overview of other assessment tasks:

Activities: problem-solving for business issues (lack of customer engagement, or health and safety concerns in the office), presenting solutions to problems to stakeholders, creating a questionnaire/survey for customer satisfaction in Google Forms, managing complaints and escalating to supervisor, self-assess their wellbeing, seek advice on work tasks, undertake a basic hazard inspection in the workplace and document office waste and electricity usage.
Create documents: formal business letter, internal business memorandum, basic fixed asset register and a business slideshow/presentation.
Writing Communications: Communicating with other staff members via simulated emails or online messages & seek feedback from supervisors about work.
Simulated role plays: (in approx. 5 units) Prepare meeting communication protocols, open meetings and participate in team meetings. Responses are made via audio or video upload.

There is a short Language Literacy and Numeracy (LLN) test of 8 questions to complete which we are required to have.

There are learning guides and an assessment for each unit.

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

Yes, the unit and the qualification we offer are nationally accredited. We are a current registered training organisation (RTO:31474).

Please find us on training.gov.au by clicking here.

The government sets guidelines for this qualification, and every training organisation can develop the course in various ways. Our training organisation focuses on the quality of the learning experience.

Some differences that set us apart from other training organisations:

Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

There are 13 units in this course. See the units tab below for a full list of units.

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

We provide support for 12 months from the date of enrolment. You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.

Once you have enrolled with us you upload and submit relevant evidence i.e. resume, certificates achieved, industry awards, inspection reports, proposals, marketing plans, sales contracts.

You can download our RPL Evidence Guide by clicking here. On page 5 you can see what types of evidence you can submit.

Course Details

How long will it take to complete this course?	Within 3 months or less on average.
Support duration	Up to 12 months of support by phone, email, or message. Extensions are available to students at an additional fee.
Potential career outcomes	- Office Administrator - Receptionist - Customer Service adviser - Data entry operator - General clerk - Payroll officer - Typist - Word processing operator - Junior Personal Assistant - Administration Assistant
Delivery Methods	Online
Assessments	Short-answer questions Scenario-based questions Project Simulated Role Plays
Course number	BSB30120
Recognition
Recognition of Prior Learning (RPL)	Available - For more information click here

Units

BSBCRT311 Apply critical thinking skills in a team environment

BSBPEF201 Support personal wellbeing in the workplace

BSBSUS211 Participate in sustainable work practices

BSBTWK301 Use inclusive work practices

BSBWHS311 Assist with maintaining workplace safety

BSBXCM301 Engage in workplace communication

BSBOPS302 Identify business risk

BSBTEC201 Use business software applications

BSBTEC301 Design and produce business documents

BSBWRT311 Write simple documents

BSBOPS305 Process customer complaints

BSBPEF202 Plan and apply time management

BSBDAT201 Collect and record data

Requirements

Are there any requirements to start this course?

To undertake any of our courses you must:

be 18 years of age or older
not be currently residing in Australia on a student visa (subclass 500), and
have read the summary page of the student handbook.

You must also complete a short Language Literacy and Numeracy (LLN) test.

What do I need to complete this course online?

You will require:

A personal computer, tablet, phone or similar electronic device with a web browser
Access to Microsoft Word and Excel or Google Docs and Sheets or Apple Pages and Numbers or any other similar programs
Access to Google Forms
A pdf document reader like Adobe Acrobat Reader or Apple Preview
An internet connection

What is the Student Handbook?

Students are required to download and read the Student Handbook Summary Page.

The Student Handbook sets out your rights and responsibilities as a student of Connect Skills Institute.

Delivery Methods

Online

Students have up to one year to complete this course.

Our online learning platform is an economical and flexible way to complete this course. You can log on at any time and work towards completion at your own pace.

Message your trainer on our online learning platform to ask them any questions you may have.

Flexible learning 24/7 access
Your portal is a great way to communicate with us and us to you
Your certificate will be accessible on your portal with the latest security features
You can complete the requirements for the course online
All assessments are entered into your learning portal - students don’t have to download the assessment, print out, fill out, scan in and upload
Certificate is generated at the end of the course onto your portal for the student to access
Study Guide document included

Payment Options

Pay Upfront

Options include:

Visa, Mastercard, American Express debit or credit card
Paypal
Direct bank transfer (Please get in touch with us for EFT. Usually takes 1-2 days to process.)