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Assistant Agent CPD: A minimum of one group to be completed every CPD Year

NSW Real Estate CPD Group 4: Safety & Customer Service

Online Course | Self-paced learning

This course is designed for an Assistant Agent/Certificate of Registration holder to complete their yearly CPD requirements.

This CPD Group contains these units from CPP41419 - Certificate IV in Real Estate Practice:

CPPREP4506 - Manage offsite and lone worker safety in real estate
CPPCOM4002 - Implement safe work practices in the property industry
CPPREP5010 - Manage customer service activities in the property industry

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Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Online Assessment

Open book assessment. You can attempt the questions as many times as needed. Our trainers can talk to you over the phone or via livechat to answer any questions you may have.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Online Assessment

Open book assessment. You can attempt the questions as many times as needed. Our trainers can talk to you over the phone or via livechat to answer any questions you may have.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

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How long does this course take?

Every student is different in the time it takes to complete. On average, most students finish this course within 1 month.

Completion time depends on prior industry experience and other courses completed in the past.

When can I start the course?

Our course is open for enrolment at any time! Once you have paid and enrol you can start the course right away.

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If I fail an assessment, can I retry again?

We provide unlimited re-submissions. You can re-submit the assessment as many times as you need. The assessment is open book.

Assessment tasks include:

Written Questions - long and short answer questions.
Complete questions for each safety scenario.
Present information to staff regarding offsite and lone worker safety.
Evaluate and provide feedback on the performance of two employees who are employed in the area of customer service.

There is a short Language Literacy and Numeracy (LLN) test of 8 questions to complete which we are required to have.

There is a learning guide and an assessment that covers each unit.

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

Yes, the unit and the qualification we offer are nationally accredited. We are a current registered training organisation (RTO:31474).

Please find us on training.gov.au by clicking here.

The government sets guidelines for this qualification, and every training organisation can develop the course in various ways. Our training organisation focuses on the quality of the learning experience.

Some differences that set us apart from other training organisations:

Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

There are 3 units in this course. See the units tab below for a full list of units.

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

We provide support for 12 months from the date of enrolment. You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.

Once you have enrolled with us you upload and submit relevant evidence i.e. resume, certificates achieved, industry awards, inspection reports, proposals, marketing plans, sales contracts.

A quick phone or zoom interview may be required which is conducted by one of assessors. You can then potentially be deemed competent for units in the course which can shorten the duration of the course and cut down on the study load.

You can download our RPL Evidence Guide by clicking here. On page 5 you can see what types of evidence you can submit.

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How long does this course take?

Every student is different in the time it takes to complete. On average, most students finish this course within 1 month.

Completion time depends on prior industry experience and other courses completed in the past.

When can I start the course?

Our course is open for enrolment at any time! Once you have paid and enrol you can start the course right away.

Trendy cooking tonight

If I fail an assessment, can I retry again?

We provide unlimited re-submissions. You can re-submit the assessment as many times as you need. The assessment is open book.

Assessment tasks include:

Written Questions - long and short answer questions
Preparing documents to present a property.
Preparing a video facilitating a mock property inspection.
Demonstrate an understanding of the process of matching buyers with suitable properties, meeting their needs and expectations.

There is a short Language Literacy and Numeracy (LLN) test of 8 questions to complete which we are required to have.

There is a learning guide and an assessment that covers each unit.

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

Yes, the unit and the qualification we offer are nationally accredited. We are a current registered training organisation (RTO:31474).

Please find us on training.gov.au by clicking here.

Some differences that set us apart from other training organisations:

Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

There are 3 units in this course. See the units tab below for a full list of units.

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

We provide support for 12 months from the date of enrolment. You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.

Once you have enrolled with us you upload and submit relevant evidence i.e. resume, certificates achieved, industry awards, inspection reports, proposals, marketing plans, sales contracts.

You can download our RPL Evidence Guide by clicking here. On page 5 you can see what types of evidence you can submit.

Course Details

How long will it take to complete this course?	Within 1 months or less on average.
Support duration	Up to 12 months of support by phone, email, or message. Extensions are available to students at an additional fee.
Delivery Methods	Online
Assessments	Scenario-based questions Short-answer questions Project
Recognition
Recognition of Prior Learning (RPL)	Available - For more information click here

Units

Safety & Customer Service

CPPREP4506 - Manage offsite and lone worker safety in real estate
CPPCOM4002 - Implement safe work practices in the property industry
CPPREP5010 - Manage customer service activities in the property industry

Requirements

Are there any requirements to start this course?

To undertake any of our courses you must:

be 18 years of age or older
not be currently residing in Australia on a student visa (subclass 500), and
have read the summary page of the student handbook.

You must also complete a short Language Literacy and Numeracy (LLN) test.

What do I need to complete this course online?

You will require:

A personal computer, tablet, phone or similar electronic device with a web browser
Access to Microsoft Word and Excel or Google Docs and Sheets or Apple Pages and Numbers or any other similar programs
A pdf document reader like Adobe Acrobat Reader or Apple Preview
An internet connection

What is the Student Handbook?

Students are required to download and read the Student Handbook Summary Page.

The Student Handbook sets out your rights and responsibilities as a student of Connect Skills Institute.

Delivery Methods

Online

Flexible learning 24/7 access
Your portal is a great way to communicate with us and us to you
Your certificate will be accessible on your portal with the latest security features
You can complete the requirements for the course online
All assessments are entered into your learning portal - so students don’t have to download the assessment, print out, fill out, scan in and upload
Statement of attainment is generated at the end of the course onto your portal for the student to access straight away
Learning manual full of fact sheets, rules of conduct and information from their website about agency practice
Study Guide document included

Students have up to one year to complete this course.

Our online learning platform is an economical and flexible way to complete this course. You can log on at any time and work towards completion at your own pace.

Message your trainer on our online learning platform to ask them any questions you may have.

Payment Options

Pay Upfront

Options include:

Visa, Mastercard, American Express debit or credit card
Paypal
Direct bank transfer (Please get in touch with us for EFT. Usually takes 1-2 days to process.)