Short Course: Introduction to Customer Service

Online Short Course | On-demand | Self-paced learning

Ready to take your customer service to the next level?

This short course is designed to help you provide outstanding customer service by understanding what customers want.

Whether you’re a customer service representative, a manager, or a business owner, this course will give you the tools you need to provide exceptional service.

Suitable for: Receptionists, Customer Service Representatives, Cashiers, Customer Care Agent, Concierge, Retail Workers, Customer Service Specialists, Waiter/Waitress, Customer Service Engineers, Call Center Agent, Front Desk Associates, Customer Experience Associates, Support Specialists and Social Media Customer Care Associates.

Enrol Now Book A Callback

Duration

1-2 hours or more (Up to 30 days to complete)

Price

$142 SALE!

Experience Level

Beginner

Faculty

Customer Service

Introduction to Customer Service

Online Short Course | On-demand | Self-paced learning

Ready to take your customer service to the next level?

This short course is designed to help you provide outstanding customer service by understanding what customers want.

Whether you’re a customer service representative, a manager, or a business owner, this course will give you the tools you need to provide exceptional service.

Suitable for: Receptionists, Customer Service Representatives, Cashiers, Customer Care Agent, Concierge, Retail Workers, Customer Service Specialists, Waiter/Waitress, Customer Service Engineers, Call Center Agent, Front Desk Associates, Customer Experience Associates, Support Specialists and Social Media Customer Care Associates.

Enrol Now Book A Callback

Duration

1-2 hours or more (Up to 30 days to complete)

Price

$142 SALE!

Experience Level

Beginner

Faculty

Customer Service

Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

Registered Training Organisation: 31474

Only the best in online learning

Online Learning Materials

24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.

Download Your Certificate

All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.

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How long does this course take?

Every student is different in the time it takes to them to complete. This short course is designed to be completed in 1 hour or more. Completion times will vary from student to student.

When can I start the course?

Our course is open for enrolment at any time! Once you have paid and enrol you can start this course right away.

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Are there any assessments in the course?

There are no formal assessment tasks. Our short courses do contain the occasional informal multiple-choice question and/or activity to check to understand.

Connect Skills Institute offers short courses which are designed to provide training for many different areas of business practice such as sales, leadership and customer service.

Each short course is designed to help students learn a particular business topic quickly and efficiently. This type of learning can provide the competitive edge you need in your workplace or business.

Our short courses do not include any formal assessment or align with any accreditation or vocational outcome.

What’s included?

  • Online interactive learning materials with video guides.
  • Course summary which can be accessed at any time after completion.

Learning Outcomes:

  1. What Is Customer Service?
  2. Balancing Personable and Professional Customer Service
  3. Meeting and Exceeding Customer Expectations
  4. Essential Customer Service Skills

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

You (the student) have access to this course for up to 30 days from enrolment.

You can complete the learning materials in your own time.

Once you have successfully completed the learning materials, you must sign an online student declaration to express that your work is your own.

After signing the student declaration:

  • You will no longer have access to the learning materials. A course summary is available to you, which can be accessed at any time.
  • A Certificate of Completion will be issued within 30 days (on average 7 to 14 days).

After completing the learning materials and signing the student declaration:

  • You will no longer have access to the learning materials. A course summary is available to you, which can be accessed at any time.
  • A Certificate of Completion will be issued within 30 days (on average 7 to 14 days).

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

Our training organisation focuses on the quality of the learning experience.

Some differences that set us apart from other training organisations:

  • Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
  • We strive to make sure the learning materials are of value to students. We are always updating and improving our materials.
  • Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
  • No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

This short course may contribute to an individuals Continuing Professional Development (CPD).

Professional associations typically rate 1 hour of development or learning as 1 CPD point.

Connect Skills Institute recommends that all individuals who need CPD points seek confirmation of course suitability from their accrediting body before enrolling.

Connect Skills Institute offers short courses which are designed to provide training for many different areas of business practice such as sales, leadership and customer service.

Each short course is designed to help students learn a particular business topic quickly and efficiently. This type of learning can provide the competitive edge you need in your workplace or business.

Our short courses do not include any formal assessment or align with any accreditation or vocational outcome.

What’s included?

  • Online interactive learning materials with video guides.
  • Course summary which can be accessed at any time after completion.

Learning Outcomes:

  1. What Is Customer Service?
  2. Balancing Personable and Professional Customer Service
  3. Meeting and Exceeding Customer Expectations
  4. Essential Customer Service Skills

We have a pay upfront option or a payment plan.

Please click here to see current pricing.

You (the student) have access to this course for up to 30 days from enrolment.

You can complete the learning materials in your own time.

Once you have successfully completed the learning materials, you must sign an online student declaration to express that your work is your own.

After signing the student declaration:

  • You will no longer have access to the learning materials. A course summary is available to you, which can be accessed at any time.
  • A Certificate of Completion will be issued within 30 days (on average 7 to 14 days).

After completing the learning materials and signing the student declaration:

  • You will no longer have access to the learning materials. A course summary is available to you, which can be accessed at any time.
  • A Certificate of Completion will be issued within 30 days (on average 7 to 14 days).

We want you to complete your course and we're with you every step of the way!

Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

Our training organisation focuses on the quality of the learning experience.

Some differences that set us apart from other training organisations:

  • Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
  • We strive to make sure the learning materials are of value to students. We are always updating and improving our materials.
  • Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
  • No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

This short course may contribute to an individuals Continuing Professional Development (CPD).

Professional associations typically rate 1 hour of development or learning as 1 CPD point.

Connect Skills Institute recommends that all individuals who need CPD points seek confirmation of course suitability from their accrediting body before enrolling.

Requirements
Are there any requirements to start this course?

To undertake any of our short courses you must:

  • be 18 years of age or older
  • not be currently residing in Australia on a student visa (subclass 500), and
  • have read the summary page of the student handbook.
What do I need to complete this short course online?

You will require:

  • A personal computer, tablet, phone or similar electronic device with a web browser
  • An internet connection
What is the Student Handbook?

Students are required to download and read the Student Handbook Summary Page.

The Student Handbook sets out your responsibilities as a student of Connect Skills Institute.

Online

  • Flexible learning 24/7 access
  • Your student portal is a great way to communicate with us and us to you
  • Your certificate will be accessible on your portal with the latest security features
  • You can complete the requirements for the course online

Students have up to 30 days to complete this course.

Our online learning platform is an economical and flexible way to complete this course. You can log on at any time and work towards completion at your own pace.

Message your trainer on our online learning platform to ask them any questions you may have.

Pay Upfront

Options include:

  • Visa, Mastercard, American Express debit or credit card
  • Paypal
  • Direct bank transfer (Please get in touch with us for EFT. Usually takes 1-2 days to process.)
Payment Plan

Pay for your online course in instalments via:

  • Zip
  • Openpay

Please refer to the Student Fees Policy under the student resources tab in the main menu for more information regarding fees.

How long does the course take to complete?

Is this course delivered online?

Yes. All learning materials are accessed and completed online. Includes video and interactive learning. Nothing for you to print! Your certificate is held within your student portal- forever!

How much does this course cost?

We have two different payment options. A pay upfront/in full option or get started right away with our interest-free payment plan options. Please see our website for pricing.

What kind of assessments are there?

There are no formal assessment tasks. Our short courses do contain the occasional informal multiple-choice question and/or activity to check to understand.

What kind of support do you offer?

We want you to complete your course and we're with you every step of the way! Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.

Payment Options

Enrol now and get started right away!

Payment Options

Enrol now and get started right away!

Payment Options

Enrol now and get started right away!

Enrol Now

Upfront or Payment Plan
Payment plans available via Zip or Openpay.

Total course fee: $142

30% OFF

$99

Start Now
  • 24/7 Online & On-Demand Access
  • Engaging Video Learner Guides
  • Upskill Quickly & Efficiently
  • No Printing, Handwriting or Scanning
  • Quality Insights & Strategies
  • Fully Secure Online Certificate (Download Anytime)

Student Feedback

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