The vast majority of the assessment is multiple choice.
Some short answer questions.
Two practical assessments that can delivered via an audio or video upload, one is to refuse service and another is to provide advise to a customer.
RSA QLD
SITHFAB021 - PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
Online Course | Self-paced learning
Responsible Service of Alcohol Course - Queensland
This course includes the nationally accredited unit of competency SITHFAB021 - Provide responsible service of alcohol
Valid for work in: QLD, WA and NT
Standard Duration: Most students complete this course within 3-6 hours. The time it takes you to complete this course will vary depending upon prior experience, knowledge and general understanding.
Maximum time to complete the course: 3 months
Expiry: Certificate does not expire
| Average completion | 3-6 hours or less on average |
| Support duration | Up to 3 months of support by phone, email, or message. |
| Career outcomes | Bartender Hospitality Worker Waitstaff |
| Recognition |  |
Payment Options
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Upfront or Payment Plan
Payment plans available via Zip or Paypal 'Pay in 4'.
Course fee was: $45
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- 24/7 Student Portal Access
- Engaging Online Learning Guides
- Personal Trainer Support
- Online Assessments (No Printing, Handwriting or Scanning)
- Unlimited Assessment Re-submissions
- Fully Secure Online Certificate (Download Anytime)
Student Feedback
We are committed to quality education and exceptional support, which has earned us some fantastic reviews from our students. We always love to hear student success stories!
See why our students recommend Connect Skills Institute for an unparalleled online education experience below:
Official Australian vocational education and training statistics
Official statistics from the National Centre for Vocational Education Research (NCVER) for VET student outcomes 2022 for Connect Skills Institute Pty Ltd include:
Employment outcomes after training
- 87.0% of students were employed after training. Of these, 72.6% received at least one job-related benefit.
Students’ satisfaction with our training
- 95.4% of students were satisfied with their training overall.
- 90.6% of students would recommend Connect Skills Institute.
Every year the National Centre for Vocational Education Research (NCVER) collects a National Student Outcomes Survey for the Australian vocational education and training (VET) sector. These statistics represent the students who completed nationally recognised units with us for the previous year.
Have more than one student or a group?
Get in touch with us for special pricing.
Why enrol with Connect Skills Institute?
| Connect Skills Institute | Other Training Providers |
|---|---|
| Instant Access & Enrolment: With Connect Skills Institute, you can enrol anytime. No waiting for intake dates. Complete the enrolment form and gain immediate access to all course units and materials so that you can begin right away! | Make you wait up to anywhere from days to weeks or even months to start your course! Some RTOs limit access to one unit at a time! |
| Efficient Learning Structure: Our courses are designed with clustered units, meaning fewer assessment questions compared to other providers. Save valuable time and achieve results sooner, without compromising the quality of your learning experience. | Units are not clustered or are poorly designed which put all of the burden on the student with significantly more questions and tasks to complete. |
| Online Learning Made Easy: Access engaging, interactive study materials without the hassle of printing or scanning. Our assessments are updated regularly based on student feedback to help you succeed and reach the finish line! | They often confuse students with outdated, complicated, poorly designed assessments and learning materials. These are often in the form of Word or PDF documents and are out of touch with current industry practices, leaving you with little chance of completion. |
| Unlimited Assessment Re-submissions: You can attempt assessments as many times as needed within your study period, at no additional cost. We do not lock students out of courses for not successfully completing assessments. | Charge you with re-assessment fees and lock you out of your course if you are unsuccessful. |
| Online Learning with 24/7 Student Portal Access: Access learning materials, and assessments whenever it suits you and complete the course at your own pace. | Rigid training and assessment structures, time limitations and stressful due dates. |
| Personal Trainer Support: Receive one-on-one support from industry trainers with real-world experience who are committed to helping you succeed! We provide up to 12 months of support. | Little to no support from trainers who have never worked in the industry. |
| Secure Online Certificate: All of the certificates you complete with us are held in your student portal and can be downloaded at any time, free of charge. | Charge you a fee to re-issue certificates or statements of attainment. |
Registered Training Organisation: 31474
Only the best in online learning
Online Learning Materials
24/7 access to our interactive online learning materials. No printing, handwriting or scanning. No classes to attend. Study anytime.
Online Assessment
Open book assessment. You can attempt the questions as many times as needed. Our trainers can talk to you over the phone or via livechat to answer any questions you may have.
Download Your Certificate
All certificates completed with us are stored within your student portal for access at anytime in the future. All of our certificates are verified with the latest QR security feature.
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How long does this course take?
Every student is different in the time it takes to complete. On average, most students finish this course within 1 month or less.
Completion time depends on prior industry experience and other courses completed in the past.
When can I start the course?
Our course is open for enrolment at any time! Once you have paid and enrol you can start the course right away.
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If I fail an assessment, can I retry again?
We provide unlimited re-submissions. You can re-submit the assessment as many times as you need. The assessment is open book.
The vast majority of the assessment is multiple choice.
Some short answer questions.
Two practical assessments that can delivered via an audio or video upload, one is to refuse service and another is to provide advise to a customer.
There is a short Language Literacy and Numeracy (LLN) test of 8 questions to complete which we are required to have.
There are learning guides and an assessment for each unit.
We have a pay upfront option or a payment plan.
Please click here to see current pricing.
Yes, the unit and the qualification we offer are nationally accredited. We are a current registered training organisation (RTO:31474).
Please find us on training.gov.au by clicking here.
The government sets guidelines for this qualification, and every training organisation can develop the course in various ways. Our training organisation focuses on the quality of the learning experience.
Some differences that set us apart from other training organisations:
- Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
- We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
- Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
- Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10-20 years behind.
- No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.
There are 1 units in this course. See the units tab below for a full list of units.
We want you to complete your course and we're with you every step of the way!
- Professional trainers with a wealth of industry knowledge.
- Our trainers and staff are more than happy to talk to you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone.
We provide support for 12 months from the date of enrolment. You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.
Once you have enrolled with us you upload and submit relevant evidence i.e. resume, certificates achieved, industry awards, inspection reports, proposals, marketing plans, sales contracts.
A quick phone or zoom interview may be required which is conducted by one of assessors. You can then potentially be deemed competent for units in the course which can shorten the duration of the course and cut down on the study load.
You can download our RPL Evidence Guide by clicking here. On page 5 you can see what types of evidence you can submit.
Units
This course includes 1 unit(s):
SITHFAB021 Provide responsible service of alcohol |
Requirements
Are there any requirements to start this course?
To undertake any of our courses you must:
- be 16 years of age or older
- have read the summary page of the student handbook.
Before beginning the course you must complete a short Language, Literacy and Numeracy (LLN) test.
What do I need to complete this course online?
You will require:
- A personal computer, tablet, phone or similar electronic device with a web browser
- Access to Microsoft Word and Excel or Google Docs and Sheets or Apple Pages and Numbers or any other similar programs
- A pdf document reader like Adobe Acrobat Reader or Apple Preview
- An internet connection
What is the Student Handbook?
Students are required to download and read the Student Handbook Summary Page.
The Student Handbook sets out your rights and responsibilities as a student of Connect Skills Institute.
Delivery Methods
Online
- Flexible learning 24/7 access
- Your portal is a great way to communicate with us and us to you
- Your certificate will be accessible on your portal with the latest security features
- You can complete the requirements for the course online
- All assessments are entered into your learning portal - so students don’t have to download the assessment, print out, fill out, scan in and upload
- Statement of attainment is generated at the end of the course onto your portal for the student to access straight away
- Learning manual full of fact sheets, rules of conduct and information from their website about agency practice
- Study Guide document included
Students have up to 3 months to complete this course.
Our online learning platform is an economical and flexible way to complete this course. You can log on at any time and work towards completion at your own pace.
Message your trainer on our online learning platform to ask them any questions you may have.
Payment Options
Pay Upfront
Options include:
- Visa, Mastercard, American Express debit or credit card
- Paypal
- Direct bank transfer (Please get in touch with us for EFT. Usually takes 1-2 days to process.)
Payment Plan
Pay for your online course in instalments via:
- Zip
- Paypal 'Pay in 4'
Please refer to the Student Fees Policy under the student resources tab in the main menu for more information regarding fees.
FAQ
Who needs to do RSA training?
RSA stands for Responsible Service of Alcohol. It involves acting within the law when dispensing alcohol, maintaining a duty of care and promoting responsible drinking habits to customers. All individuals serving alcohol in Australia need to complete RSA training. This includes, but is not limited to, bar staff, wait staff, sommeliers, airline staff, and those serving at catered events.
What does RSA training involve in Queensland?
RSA training is based on a national unit of competency called "SITHFAB021 Provide responsible service of alcohol." Only Registered Training Organisations (RTO's) like Connect Skills Institute are allowed to deliver this training. You will be learn about blood alcohol content, the impact of alcohol on health, the definition of a standard drink, responsible serving techniques, and how to refuse service.
When do I have to do the RSA course in Queensland?
This will depend on your state or territory that you are working in. In Queensland, you must complete RSA training within 30 days of your employment start date.
Will my certificate expire?
In QLD, a Statement of Attainment provided by an RTO does not have an expiry date. If you have a Statement of Attainment for providing responsible service of alcohol from any point in the past, it remains relevant regardless of any updates to the course/unit code.
How long will it take me to complete this course?
Most students complete within 3-6 hours, depending on prior experience. Connect Skills Institute's RSA course has been developed to be streamlined and has the lowest assessment questions possible, meaning less work for you to complete the course!
Have questions about this course?
Book a call with a course advisor so we can discuss your unique situation and needs at a time that suits you.
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