RSA Victoria

How long does this course take?

It will take at least 6 hours or more for students finish this course.

Every student is different in the time it takes to complete, depending on abilities and prior skills and knowledge.

How long do I have to finish this course?

We provide support for 3 months from the date of enrolment.

You can finish the course at any time. Course extensions are available if needed; please see our student handbook for fees.

How long does it take to get my statement of attainment (SITHFAB021) from Connect Skills Institute?

Upon completing the training, you will receive your statement of attainment from us within 7-14 days.

How long does it take to get my LCV RSA Certificate of Completion from Liquor Control Victoria?

Upon completing the training, you will receive an LCV RSA Certificate of Completion within 7-14 days.

Can I start working with my statement of attainment (SITHFAB021)?

No. Students in Victoria must obtain the LCV RSA Certificate of Completion from Liquor Control Victoria (LCV) before they can start working in licensed venues.

Upon successful completion of the online RSA course, students will receive a Statement of Attainment, but the LCV RSA Certificate of Completion is required to legally work in Victoria.

This certificate is typically issued within 7-14 business days after the course is completed and all assessments are successfully submitted.

When can I start the course?

Our course is open for enrolment at any time!

You can select a date and time that suits you to attend the session.

What if I fail an assessment, can I retry again?

As per LCV rules, you have up to 3 attempts to successfully complete the assessment.

If you do not pass on the third attempt you will need to re-enrol and pay the enrolment fee via administration.

The assessment is open book.

Whats the difference between your course and others?

The government sets guidelines for this qualification, and every training organisation can develop the course in various ways.

Our training organisation focuses on the quality of the learning experience.

Some differences that set us apart from other training organisations:

• Great care and support. It may be instructions or supporting videos and sound bites recorded to clarify questions.
• We strive to make sure the learning materials reconcile with the assessments. We are always updating and improving our materials.
• Information and pathways are easy to find and follow. We want to break this lack of empathy for the student's well-being and the ability to finish courses.
• Our online portal is easy to use and navigate. Many online platforms used by other organisations are 10 years behind.
• No printing, handwriting or scanning to waste more time wrestling with individual papers by the hundreds.

Do you provide RSA training to international students?

Yes, we provide RSA training to international students and to those on a Student Visa (subclass 500).

Can I use my RSA in other states or territories?

Yes, your VIC RSA is recognised in several other states, including ACT, NT, QLD, SA, TAS, and WA.

However, it is not valid in New South Wales (NSW), where specific RSA training is required.

If you plan to work in another state, it's always a good idea to check with the local liquor licensing authority, as requirements can vary slightly between states.

What will I learn in the course?

In this RSA course, you will learn the essential skills and knowledge required to responsibly serve alcohol in licensed venues, ensuring compliance with Victorian laws and regulations.

The course covers:

• Assessing and Monitoring Intoxication: Learn how to assess the level of intoxication of patrons and monitor their alcohol consumption.
• Refusing Service: Understand how to legally and politely refuse service to intoxicated or underage patrons.
• Legal Responsibilities: Get familiar with your legal responsibilities in serving alcohol, including the correct procedures for handling difficult situations.
• Creating a Safe Environment: Develop strategies to ensure a safe and enjoyable environment for all customers in your venue.
• Identifying Fake IDs: Learn how to accurately check IDs and identify fake ones to prevent underage drinking.
• Practical Application: Through interactive simulations, apply what you've learned in real-life scenarios to build your confidence.

What is in the assessment?

The vast majority of the assessment is multiple choice.

Some multiple choice questions.

Some short answer questions.

Four short practical assessments that can delivered via a video upload.

What kind of support do you offer?

We provide comprehensive support throughout your course:

• Access to professional trainers with industry knowledge. Our trainers are fully qualified and based in Australia, offering expert guidance and assistance during business hours (AEST). You can reach out for help with course content or assessments.
• Staff are more than happy to support you anytime via LiveChat, our student system messaging system or via a scheduled time over the phone. If you encounter any challenges, our team is here to ensure you have a smooth and successful learning experience.
• Learning Portal Access: Our online learning platform is available 24/7, allowing you to study at your own pace and revisit course materials whenever necessary.
• Interactive Learning: Our course includes engaging simulations and practical activities, with instant feedback to help reinforce your learning.

Are you approved by Liquor Control Victoria?

Yes, we are fully approved by Liquor Control Victoria to provide online RSA training for Victoria.

Who needs to do RSA training?

In Victoria, RSA training is mandatory for anyone involved in the sale, supply, or service of alcohol at a licensed premises.

This includes:

• Bartenders and Servers: Individuals serving alcohol directly to patrons in bars, restaurants, and cafes.
• Floor Staff: Waiters and other staff who assist in serving alcohol.
• Packaged Liquor Salespersons: Those selling alcohol in liquor stores or online.
• Winery, Brewery, and Distillery Staff: Employees serving alcohol at cellar doors and tasting rooms.
• Promotions Staff: Individuals involved in the promotion of alcohol products, including during on-site product tastings.
• Security Personnel: Security staff who monitor patron behavior in licensed venues.
• Licensees and Managers: Owners and managers of licensed premises responsible for overseeing the service of alcohol.
• Function and Event Staff: Staff serving alcohol at catered events and functions.
• Volunteers: Anyone serving alcohol at events, fundraisers, or community gatherings.

Anyone intending to work in any of these roles at licensed venues in Victoria is required to complete RSA training to comply with state liquor laws.